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> The New Questhelp System, Customer Service Update: 10 May 2006
Twilight Ray
post May 10 2006, 04:41 PM | Post #1 +Quote Post

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The following taken from http://www.runescape.com


10 May 2006 - The New QuestHelp System Next
Introducing the QuestHelp system!

We know it can be very frustrating to get partway through a quest only to hit a puzzle you just can't solve. However, we also know that simply resorting to looking up the entire solution can take all the fun out of the quest and often results in you seeing more solution than you wanted to see. This can leave you with the feeling that you didn't really solve bits you could have done.

Therefore we're proud to announce the launch of our new QuestHelp system! The system looks at your current progress in the game to identify your exact position within a quest and then offers hints on how to get past the point you are currently stuck at.

Even better, the hint system is able to give 'cryptic' hints, which are just enough to get you thinking in the right direction, but still allow you to enjoy solving the puzzle for yourself. If that's not enough it can then give a more detailed hint to help you get past the sticking point. Additionally, some hints contain maps and images that provide excellent visual clues to aid you during your quest.

The system will give you up to 4 hints a day. Of course you don't have to use all 4 and for maximum enjoyment of the quests we would recommend only using the QuestHelp system when you find yourself otherwise stumped.

For the moment the QuestHelp system is a beta and provides help for all of our free quests. We will be looking to add the members quests next, just as soon as we can get all those hints written! So you can look forward to those being released in batches in the future.

There are a couple of reasons we started with just free player quests. Firstly, the majority of our game related queries are from free players. This will hopefully free up a significant part of our Customer Relations team, who can then be re-shifted to focus on processing game abuse and cheating reports even quicker, improving the game environment for all of our players! During the beta version, we also hope to get your ideas and suggestions via our forums to make the QuestHelp system as helpful as possible, which we can then look to take into account as we update with help for all of our members quests.

You can log-in to the QuestHelp system from the main front page and also from the Knowledge Base.

For more information about the QuestHelp system, view the QuestHelp Knowledge Base article.




SO BASICALLY.

I read this: LOL HEY CHECK IT OUT LET'S TRY TO KILL OFF FANSITES EVEN MORE!1


Edit: Yeah. So I can't see any of these hints since I've completed all f2p quests. Someone who hasn't, go check this thing out to see what it's like and report back. THIS IS YOUR DUTY.

This post has been edited by Twilight Ray: May 10 2006, 04:43 PM
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Makoto
post May 10 2006, 04:43 PM | Post #2 +Quote Post

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So what? It's all about the hegemony of the corporation. I can't be bothered to pay attention to that.

Besides, if that's all fansites are good for, then what dictionary is Jagex using to define them? dry.gif
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Mysticallity
post May 10 2006, 06:06 PM | Post #3 +Quote Post

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QUOTE(Twilight Ray @ May 10 2006, 04:41 PM)

Firstly, the majority of our game related queries are from free players. This will hopefully free up a significant part of our Customer Relations team, who can then be re-shifted to focus on processing game abuse and cheating reports even quicker, improving the game environment for all of our players!

Free players cannot send game related queries..? Tried it myself. Besides, there is the Knowledge Base for that.

So the whole excuse was invalid. Hmm.
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BluEz
post May 10 2006, 06:26 PM | Post #4 +Quote Post

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Fewl you beat me by 1 min.

Anyways this is a stupid update, most of the quests arent that hard but now it requires no thinking at all.
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Splatman
post May 10 2006, 09:06 PM | Post #5 PM+Quote Post

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Member No.:4
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We'll just hit them back in the head with a new thing to make fan sites even more attractive.

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| Micki Dines aka. Splatman | Cmb 124 |
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Sierrafox
post May 10 2006, 09:19 PM | Post #6 +Quote Post

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QUOTE(Splatman @ May 10 2006, 03:06 PM)

We'll just hit them back in the head with a new thing to make fan sites even more attractive.


like what? i agree with you splat but i don't know what we could do... well either way its just another update to try and kill us off. mad.gif
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echo8989
post May 10 2006, 09:45 PM | Post #7 +Quote Post

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lazy excuse for a update they should build better engines not stupid updates that gets rid of fansites.....
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FireballX301
post May 10 2006, 11:23 PM | Post #8 +Quote Post

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Wow. I don't care that they're messing with fansites, they can do what they want.

But what they're doing is making RS quests EZ-mode. No more figuring things out. With the knowledge database and questhelp all this does is let people 'get over' the hurdle of quests so they can get back to grinding.

Go Jagex. Your game is getting a little less fun with each of these updates.
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Slim50
post May 11 2006, 02:14 AM | Post #9 +Quote Post

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Thanks jagex for trying to ruin Helpsites just a little bit more. I ****ing hate youuuuuuu. Waste of breath and time and energy on Jagex's part if you ask me. Jerks. mad.gif
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Geo1988
post May 11 2006, 02:34 AM | Post #10 +Quote Post

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Man! wow this is really annoying... why in the world would they make it easier for people to complete quests?
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Orangeslay66
post May 11 2006, 02:36 AM | Post #11 +Quote Post

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Pathetic waste of an update. They're wasting their updates on trieing to take us out. You know somethings wrong when the creator of a game gives away its secrets and challenges. rolleyes.gif
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Kirby
post May 11 2006, 03:13 AM | Post #12 +Quote Post

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QUOTE(Sierrafox @ May 10 2006, 09:19 PM)

like what?

Kittens, pirates, and explosions.
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vadeka
post May 11 2006, 05:33 AM | Post #13 +Quote Post

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QUOTE(Kirby @ May 11 2006, 04:13 AM)

Kittens, pirates, and explosions.

odd....? Rs has lost his good feeling over the last half year, a year a go partyhats were 20M max, now in only 1 year time the blue alone is heading 200M.. how long do they excist? over the last half year many things have gone wrong, no more high lvl quests , crappy stuf,....
Runescape will soon be gone if jagex keeps doing this
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ffbf
post May 11 2006, 02:45 PM | Post #14 +Quote Post

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Im the only one who support the new update? All here probably play this game very often and think all things are too easy. But what about new players who dont know fan sites? Why you matter if its become easy to complete a quest? Just dont use the tips, its simple. I think all here agrees about runescape is for all ages. It can be very hard to a 7 years old kid get what is necessary to complete some part of the quest and, as i said, isnt everyone who know fansites. I dont think its going to ruin fansites, any1 here will stop to visit runeweb just because of this update? Of course i respect all your opinions, this is just my 5 cents tongue.gif
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Mysticallity
post May 11 2006, 03:49 PM | Post #15 +Quote Post

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QUOTE(ffbf @ May 11 2006, 02:45 PM)

But what about new players who dont know fan sites?

It's all down to whether you like to figuring thing out for yourself or if you like to look at spoilers and take the best course of action.
QUOTE(ffbf @ May 11 2006, 02:45 PM)

I think all here agrees about runescape is for all ages. It can be very hard to a 7 years old kid get what is necessary to complete some part of the quest and, as i said, isnt everyone who know fansites.

Anyone intellectual enough to interact and understand, can play. But 'legally', you need to be 13 or older to register. If someone chooses not to use fansites, then they have chosen to figure things out themselves. No one is obliged to use anything.
QUOTE(ffbf @ May 11 2006, 02:45 PM)

I dont think its going to ruin fansites, any1 here will stop to visit runeweb just because of this update?

It's not going to ruin fansites. Everyone is commenting on how obvious Jagex's attempt to ruin fansites are. It's just a poor waste of resources when they could be planning on updates. The Knowledge Base and QuestHelp is just an utter waste when there are fansites about. It's just silly to reveal much of the game in an offical website. That's like giving free cheats, even though it may not be precise.
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