those guys took away my membership for no reason.. i paid for 3 months, after one month ,they said that my membership expired, i sent them not 1 but 5 queryy's and not a proper reply, they gave me an automatied message, "why not pay for runescape anda help us get bettter" wdf! u stole me members!
If you paid $19.95 then I could see the reason why you would be upset.
If you didn't play for the full 92 days of membership that $19.95 got you, then you wouldn't have much reason to complain.
If you paid for one month then you can't complain at all.
Long story short: This is a matter that we can't do anything to resolve. Send more queries to them, or possibly more money...and make sure that you pay for the right amount of time.